What is ASK PC EXPERTS?
We are a team of Microsoft Certified professionals who provide technical solutions to your nasty computer problems. We are available 24/7 so that you can get your system up and running at anytime of the day.


Do you provide any assistance against virus / spyware attacks ?

In this informative age, our PCs or computers are very prone to viruses and spywares attacks. This is because these malwares find a new path every day to get into our systems. Atleast eight out of 10 PC users are exposed to threats like Trojan horses, hackers, viruses etc. Ask PC Experts provides in-depth detection of your systems for hidden files, virus/spyware removal and firewall protection to help you safeguard your PC against any malwares.




I've a small problem in my PC and I just need few minutes expert help to get rid of problem..Why should I opt for yearly maintenance plan?

No issues. If you do not want to opt for an yearly plan, we suggest that you choose a Per Incident Support plan in which our tech support team will fix the problem within 24 hrs of the day. You just need to pay for that incident.




How will ASK PC EXPERTS team fix my problem?

Our expertise lies in delivering quality technical troubleshooting through screen-sharing technology. We make use of a software named VNC that connects our users with a remote session. But before we activate a session, it is compulsory for you to be registered on any of our plans. A secure link will be provided to you that you need to download on your system for the remote session to happen. The tech support team will respond to your issues. You can sit back and watch them perform tasks on your PC. Once the task is done, our tech support team logs out and your session is disconnected. If you do not want to use the remote computer support or live support, you can also avail troubleshooting via e-mail, phone or live chat.




Can you get back into my computer after my session is over?

No. After your remote session is over we cannot log in again. Once you are logged out, the tech support team can no longer see or access your computer.




Is it easy to use?
It Yes. It is easy, safe and convenient for those who do not wish to perform tasks on their own. All you need is to get registered with us, log into your account (an option on our website) and download the link provided to you.




Do you charge to diagnose my computer?
No. To just diagnose where the problem lies, we normally do not charge you. As soon as the problem is identified, we seek your confirmation to fix it. Once you have availed our plans, we give you a time frame within which your computer problem should resolve.




Are your technicians qualified to work on my computer?

Yes. Our technical support team comprises Microsoft/CISCO/Red Hat Certified or Engineering graduates who have the experience of working on different platforms and troubleshooting all sorts of application based issues.


Do charges remain same over Online Chat and Phone?

Our maintenance plans include total minutes commitment that can be either used through chat or through phone.




Do you support Apple Macintosh and Linux PC's ?
No. We do not support Apple Mac. However, we do provide complete technical support for Linux based PCs.




Can you support older computers?

We provide solutions for Windows 95 operating system- that makes a computer old enough!



Can you provide online support/remote support through a dial-up connection?
Yes. We do provide online/remote support through a dial-up connection. However, some dial-up connection users can face slow connection problems because of which the online support sessions take longer to finish. Moreover, if you are using Windows 98 or Windows ME operating systems, slow connection problems are likely to occur as these operating systems find it hard to be compatible with dial-up connections. For dial-up connection users we recommend online chat for troubleshooting. Also, remote sessions or online support can be best provided to Windows based PC users with broadband internet connection.



If I switch to different gadgets, would I need to buy a new service plan? Or can I use the existing service plan for the new gadget till the expiry of plan?

For monthly and annual subscriptions, you get covered for any new device that you may attach with your computer until your plan expires. However, if you are registered over Per Incident Plan, you get covered for a particular incident or device only.